Prepare for your engineer visit

5 min read
Published on
April 25, 2024
An engineer is investigating a customers broken washing machine. The customer is showing him what the problem is.
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Essential steps for a smooth engineer visit

At BIG Warranties, we understand the inconvenience and disruption that appliance issues can cause in your daily life. That's why we're dedicated to providing a swift and efficient claims and repair service to get your household back to normal as quickly as possible. When you've raised an appliance claim with us, preparing for your engineer visit can make a significant difference in ensuring a smooth and hassle-free claims process. Here are some essential steps you can take to prepare:

1. Clear access for built-in appliances

If your appliance is built-in, it's crucial to ensure easy access for our engineers. Check that cupboard fronts can be easily removed, allowing our engineer to reach the appliance without any obstacles. Similarly, if there are plinths beneath your cupboards, make sure they aren't secured in place with silicone or other adhesives. Removing any seals beforehand will facilitate quick and convenient access for inspection and repair.

2. Accessibility of power sockets

Ensure that the power sockets supplying electricity to your appliance are easily reachable and can be safely unplugged. This step allows our engineer to disconnect the appliance efficiently for thorough inspection and repair.

3. Clear path for appliance movement

Remove any potential obstructions that might hinder the movement of the appliance. Check for floor tiles, rugs, or other nearby appliances that could impede the relocation of the appliance. Creating a clear pathway ensures our engineer can manoeuvre the appliance with ease.

4. Parking arrangements

It's important to consider parking arrangements for our engineer's visit. Ensure there's a parking space near your property or provide information about nearby parking facilities. This allows our engineers to reach your location promptly and begin the inspection and repair without delays.

5. Gather appliance details

Before the engineer's arrival, gather any relevant information about your appliance, such as make, model, and serial number. This information can assist the engineer in preparing for the specific repair and ensure they have the necessary tools and parts readily available.

By following these suggestions and providing relevant information, you can help optimise the engineer visit, minimise unnecessary delays, and ensure a smooth and satisfactory claims and repair experience. Our dedicated team is committed to delivering top-notch service, and your cooperation in these preparations greatly contributes to achieving that goal.

If you have any further questions or need assistance with your claim, don't hesitate to contact our friendly claims team at 0333 733 0733. We're here to help and ensure your peace of mind throughout every stage of the claims process.

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We provide a great range of home appliance insurance policies and warranties for landlords and homeowners across the UK, covering ovens, fridges, washing machines, freezers, dishwashers and more. Plus affordable landlord and homeowner home emergency insurance covering boilers, plumbing and drainage and even more.
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