To raise an appliance claim with us use our online claims portal, available 24/7.

With our Appliance Insurance you can claim as many times as you need to with no excess (after 30 days) or hidden fees.

When you claim online we will provide you with an instant decision and if accepted, we'll automatically book you an engineer visit or contact you to discuss how we'll move forward with your claim. Our team always works hard to process, deal with and resolve all claims as quickly and efficiently as possible.

As soon as you have raised a claim, our claims team will begin working on and reviewing your claim. This involves examining the details you have provided to ensure we have all the necessary information about your appliance and the nature of the issue. If we require further information, a member of our friendly claims team will reach out to you. This will typically be a phone call, during which we may ask for specifics about your appliance such as, its make or measurements. We recommend having your appliance's documents to hand so that this information is readily accessible to you.

Don't panic! A 'pending' status doesn't mean your claim is being ignored, declined, or forgotten about. It means our team are working hard reviewing and assessing the next steps in resolving your claim. We kindly ask for your patience while our team works through this process. You will be contacted as soon as our team has completed their review of your claim and determined the appropriate course of action.

Our claims team will be looking at the engineers report and assessing next steps. For example, you may have been told your appliance needs parts for it to be repaired. You will be contacted by our claims team once the review of the report is complete.

Sometimes parts can be delayed due to low or no stock of the required parts. Please be patient until the parts arrive so we can carry out your repair. Rest assured, our online claims service will keep you updated and informed every step of the way.